Reviews

Maureen Beier on 01/26/2026

Friendly, helpful and made me feel valued as a client. Extra perks surprised me too!

Shop Reply

Hi Maureen Beier, We are pleased to learn that your experience with us went so smoothly! Our team always aims to keep things easy, friendly, and stress-free, so knowing you felt valued means a lot to us. If you ever need anything else for your car—whether it’s tire help or just some advice—we’re here for you.

Ryan Aitcheson on 12/29/2025

Provided quick service and squeezed my car in over the holidays. Much appreciated!

Shop Reply

Hi Ryan Aitcheson, We really appreciate the fantastic 5-star review! If you ever need help with future auto repair services, please feel free to reach out.

Brian Willing on 12/07/2025

My 18 year old daughter called me after going to buy a battery for her Mazda 3. NAPA wanted $625 including the install! She figured it was excessive and drove over to another shop. $150 for a battery with the same specs and installed it herself in 15 minutes. She learned a lesson and saved $475 in the process.

Shop Reply

Thank you for taking the time to share your experience. We understand that the cost can sometimes seem high, and we want to assure you that our goal is to provide quality services at competitive prices. Our estimation reflects not only the cost of parts and labor, but also our commitment to the safety and reliability of your vehicle. We remain available if you would like to discuss further.

BCFPA-PG on 10/24/2025

They did an assessment on my vehicle and it came back with an issue that will cost over $2000. They said it does not affect the safety of the vehicle or how the vehicle runs, so it doesn’t have to be fixed right now. Most shops would have said it had to be done immediately. I was impressed.

Shop Reply

Hi The entire team would like to thank you for your positive feedback. We are pleased to know that you are satisfied with the service. We look forward to the opportunity to exceed your expectations once again!

Karen Snodgrass on 10/24/2025

As always the service was exceptional, the staff was excellent, and my vehicle was treated with care and respect. I highly recommend Rivers Edge for above and beyond quality care, of customers and vehicles alike.

Shop Reply

Thank you for the great review , our technicians and services advisors take great pride on making sure your experience is a great one.

Old Dog Patterson on 10/17/2025

Friendly, quick service. Had a new engine installed. Working great. Just had another great service done.

Shop Reply

Thank you for your 5 star review rating, Looking forward to seeing you on your next visit.

Mitchell Chartrand on 10/17/2025

Wayne and the team were amazing to deal with. Kept me informed the whole way through, and we're able to trouble shoot all the problems that other shops were unable to complete. I highly recommend this group for all your mechanical needs.

Shop Reply

Hi Mitchell Chartrand, We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. Thanks again for choosing NAPA AUTOPRO - Rivers Edge Services. We look forward to seeing you again at the shop.

Adam Myhill on 10/01/2025

Rivers Edge is straight-up fantastic. I blew a tire on a long trip and was flat-bedded to Prince George with an older 911 that takes uncommon tires. They took the car in after hours, tracked down the right rubber quickly, did a spot-on alignment and held the car safe until I could return. Their communication was proactive and clear. Absolute straight-shooting professionals. Highly recommended.

Shop Reply

Thank you for the kind words Adam! What a pleasure it was dealing with you. We hope you enjoy the rest of your trip!

M Allan on 09/24/2025

The building is clean, bright, and inviting. When I walk through the front door, I am always greeted with smiles. Everyone on the staff is approachable and friendly. These folk have the answers. If you have a tough problem, they get together and solve the unsolvable! Nothing is too hard for the Team at Rivers Edge!

Shop Reply

Thank you so much for taking the time to share your experience with us. What a great review! We are glad we met your expectations.

Karl Archery on 09/22/2025

Very professional staff. If you are looking for a quality alternative to dealership automotive services this is the place.

Shop Reply

Hi Karl Archery, We appreciate your kind words and welcome your recommendation to others. We take pride in our knowledgeable team and are delighted you had a great experience. Thank you for choosing us, and we look forward to seeing you again at the shop.

Errin Walker on 09/16/2025

Services were great! They were able to fix my repair and found another issue and repaired that too. I love the car wash service too.

Shop Reply

Hi Errin Walker, Thank you for your 5-star review! We're always happy to hear appreciation from our customers. We look forward to your next visit to the shop.

The Vault Admin on 09/15/2025

We take all our vehicles here. We have always had great service.

Shop Reply

Thank you for your review. Your support and trust in us are greatly appreciated, and we look forward to serving you for many years to come.

Alex on 09/10/2025

Not the most affordable place but they do a good job, I like how they send you photos and check things outside of why you brought your vehicle in to make sure there was nothing else going wrong like fluid samples etc.

Shop Reply

Thank you, Alex, for your 5-star review! We appreciate you taking the time to share your experience. Looking forward to seeing you again upon your next service.

Gina on 09/03/2025

Everyone I’ve had contact with at River’s Edge Services goes the extra mile to ensure their customers and their vehicles are cared for in a professional, kind and compassionate way. Their level of customer service is truly remarkable, I am thankful that I chose to take my car to them and will gladly recommend River’s Edge Services to anyone who needs vehicle repairs.

Shop Reply

Hi Gina, We appreciate your kind words and welcome your recommendation to others. We strive to provide the highest level of service, and it is gratifying to receive such positive feedback from our valued customers. We look forward to the opportunity to exceed your expectations once again in the future.

Trevor Wallworth on 08/15/2025

Thanks to Greg and the team. On the road traveling and was in a jam and these folks really helped out. A+ team

Shop Reply

Hi Trevor Wallworth, The entire team would like to thank you for this positive feedback. We are happy and proud to know that you are satisfied with the service and are delighted that your return went safely.

Sera Bennett on 08/14/2025

After taking our truck to a muffler shop, because we had concerns that our manifold was leaking exhaust, we were told it was a lifter issue. Being a long way from home, we thought we would need to book an appointment for major repairs in Prince George. After reading good reviews, and it's proximity to our hotel, we went to Napa Auto Pro. We were immediately greeted warmly by front desk staff. He then recommended that we speak to a technician about our issue. The technician, immediately on listening to the motor, said it was not a lifter, simply an exhaust leak. He immediately took our truck into the shop and tightened up the loose manifold bolts, and assured us that our truck would make it back home. Thanks so much to Mitch, and the front counter staff, from the bottom of our hearts. You made our day, and our drive home (800 km) tomorrow, possible.

Shop Reply

Hi Sera Bennett, The entire team would like to thank you for this positive feedback. We are happy and proud to know that you are satisfied with the service and are delighted that your return went safely.

SethGR on 08/07/2025

I liked the complete condition of vehicle report. Jocelynn was very helpful & personable.

Shop Reply

Hi SethGR, Thank you for your positive feedback! We're glad you appreciated our approach to service. Once again, thank you; we truly appreciate your support and trust in us.

Richard Friesen on 08/01/2025

Rivers Edge was able to get me in for service very quickly when I needed it right away. They were quick, courteous and easy to deal with.

Shop Reply

Hi Richard Friesen, Thank you for your 5-star review; we appreciate it! We look forward to seeing you again at the shop.

Dean Dingwall on 08/01/2025

A great bunch! I may be biased, but the guy who works on my vehicle is possibly the best tech on the planet!!! Seriously though, this is a great shop, and group of people. My last visit only reinforced my opinion on what a great team these guys are.👍👍

Shop Reply

Thanks so much Dean, we appreciate you leaving us a five star review! We look forward to seeing you again.

Tom Klausen on 07/21/2025

We were told to be on time but you weren't ready for us. Great service though. Knowledgeable people. Thanks!

Shop Reply

Hi Tom Klausen, Thank you for your review; we appreciate it! We look forward to seeing you again at the shop.

Dale Miller on 07/11/2025

Very professional, the staff is very friendly, They sent me progress reports and let me know exactly what needed to be done. Honest and helpful company. I would recommend this company.

Shop Reply

Thank you, Dale, for leaving us a rating! We're looking forward to seeing you again at your next service

Robert Witt on 06/27/2025

This is the place to have your vehicle worked on. Service is outstanding. All questions are answered by professional employees. I would and will recommend rivers edge auto for mechanical repair. Well done.

Shop Reply

Hey Robert, thank you for the kinds words. It is our #1 priority that we give the best service to our clients every time. It was a pleasure dealing with you! Have a great weekend!

Dana Goodlet on 06/25/2025

You guys are are my place to bring all 3 of our vehicles too …. Very accommodating and excellent service 👋…. We trust the team and always feel good when we get the services done ✅… thank you

Shop Reply

Hi Dana Goodlet, Thank you for your feedback. If there's anything we can improve to earn that 5th star, we'd love to hear from you. Thanks again for choosing us.

Braiden Dyck on 06/23/2025

Got my car inspection done quick and professionally.

Kainiel1 on 06/20/2025

Solid shop. They clearly explain the work they're doing and give reasonable estimates. Nothing is ever a surprise here. They do quality work and I've been happy that I can trust my vehicles with them to be fixed properly so that they're safe for my family. Customer service from everyone at the service advisor desk is always stellar and the techs give very good, detailed reports which I appreciate.

James on 06/19/2025

Read the reviews and decided to give em a shot. I live two hours drive north and wanted to ensure I could get my requirements met same day. From booking to dropping off the RV that required an AC compressor to finalization of the work, Rivers Edge exceeded what they promised AND finished early. Staff are all very friendly and knowledgeable, great overall first experience here. I'll be back, thanks gang.

Keith Gosse on 06/18/2025

Came in with our 1997 pleasureway van with a leaking water pump. Thanks to Rivers Edge Services we had the pump found and installed in two days. Now in PEI and everything is running perfectly Thanks mechanics and staff for your work.

Shop Reply

Hi Keith Goss, Our team thanks you for your 5-star review! We're always happy to hear appreciation from our customers. Thank you again for choosing us; your support and trust are greatly appreciated.

Richard Chiasson on 06/17/2025

Took my 1972 VW bus to Rivers Edge to get a diagnosis on the front end. Was happy with in the results and great service by Wayne

Jana Percival on 06/17/2025

Professional, efficient, and courteous. The staff are great at diagnostics and repairs. Priced well and fair, I completely trust my vehicle is in great hands.

Shop Reply

Hi Jana, We sincerely appreciate your thoughtful review and are delighted you had a wonderful experience with us. We strive to provide the highest level of service, and it is gratifying to receive such positive feedback from our valued customers. We look forward to the opportunity to exceed your expectations once again, and can't wait to welcome you back!

Louise on 05/27/2025

It was my first time there and I am happy with the experience. Everyone professional, friendly, and the price was reasonable. No needless work was done and they appear to be honest. I was excited that my car was washed! Definitely my goto now.

Shop Reply

Thank you so much for the kind words Louise, it was a pleasure working with you!

Bernadette Heldsinger on 05/26/2025

Break line broke. 10 day wait for service at most shops. Just was in town to drop off a friend at the Airport. 100 yr old mother had a bad fall 5 days prior to this trip. Was suppose to be a quick drop off and 2 hrs back home. This shop was amazing to help and Mom was in good hands by dinner. Thank you. You guys did not know the background but good Karma was present. 🙏🏼🥰

Shop Reply

Hi Bernadette Heldsinger , Thank you for your kind words! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for choosing us, and safe travels ahead??

deus32 on 05/22/2025

My friend and I arrived in PG from Mackenzie and found liquid on the ground and realized it was brake fluid. We called many repair shops however they were too busy. We talked to Wayne and he told us to bring the truck over. He fixed the issue before they closed and we were able to drive back to Mackenzie. I highly recommend Wayne and this shop for caring about their customers.

Shop Reply

Thank you so much for the kind review, we're glad you are so happy with your experience and hope to help you again in the future!

Courtney Clark on 05/14/2025

The best customer service

Shop Reply

Thank you, Courtney! We appreciate your kind words and are happy you enjoyed our service. Thanks again for your support, and we look forward to your next visit.

Terry Lynn Brown on 04/24/2025

The service at River’s Edge Services is always great. If you have any questions, they will have the answer, or get it for you. I’d recommend River’s Edge Services as the go to place for your vehicle repairs.

Shop Reply

Hi Terry! Thank you so much for leaving this wonderful review! We are pleased to hear you enjoyed your experience and look forward to helping you again soon.

Ben Thomson on 04/23/2025

I recently started using Rivers Edge for our fleet servicing and repairs. They have been great to deal with! Very good communication and service all round

Shop Reply

Thank you for the great review, Ben. We are happy to have earned your trust and look forward to continued service on your fleet!

JayCee Poun on 04/10/2025

Prompt friendly, professional service, kept me updated and the detailing was a surprise/nice touch. Would use their services again.

Shop Reply

Hi JayCee, We're glad you appreciated our approach to service. It's always our goal to provide a positive experience to our customers. Thanks again for choosing us, and we look forward to your next visit.

Heidi Belliveau on 04/02/2025

Love this place! Wayne is always keeping me apprised of any up coming issues. Great experience every time!! Thanks guys

Shop Reply

Your so very welcome Heidi, thank you for being such a loyal customer and trusting us with your vehicles.

Cody Lindaas on 04/01/2025

Blew my alternator belt and they fit me in. Rushed the belt and fixed it In the last hour of being open

Shop Reply

Thank you, Cody, for the positive feedback! We are always here to help in any way we can.

Timothy Unrau on 03/17/2025

Pretty good Helpful , on time, Hate giving anyone 5 stars so consider this 4 and a half

Shop Reply

Thank you for the great review! We look forward to seeing you.

Philip Rempel on 03/07/2025

My first time at this shop. Was pleasantly surprised with Wayne, the representative at the front desk. Had a bit of a weird situation for them to deal with and he handled it well giving the available options. Didn’t sugar coat anything and was very straight to the point and kept me updated - multiple times throughout the day. Would genuinely come back just because of this guy.

Shop Reply

Hey Phil, I'm glad our team could take such good care of you and your vehicle today. We appreciate the feedback and look forward to helping you again in the future!

Chelsie Auger on 02/24/2025

Got me in the same day and fixed my vehicle the next day! Speedy service greatly appreciated

Teagan L on 02/06/2025

As much as my car has problems these guys do an amazing job. They are honest and very professional. If I were to recommend a place for maintenance and service it would be these guys here. Thank you Wayne!

Shop Reply

Thank you, Teegan! We're glad you appreciated our transparent and thorough approach to service. It's always our goal to provide a positive experience for our customers. Thanks again for choosing us, and we look forward to your next visit.

Wesley Manwaring on 02/03/2025

Great to deal with, on schedule and maintained quoted price for repair work. I would recommend.

Shop Reply

Thank you, Wesley, for your positive feedback! We're glad you appreciated our service and look forward to your next visit.

Ken Robertson on 02/03/2025

Fast and efficient service with a smile. Recommend to any friend or family.

Shop Reply

Hey Ken! It was great having you down at our shop! We look forward to seeing you again! -Rivers Edge Services Team

Ed Adema on 01/30/2025

A pleasure having Mitch diagnose my problem on our 2013 jeep grand Cherokee. 5 star

Shop Reply

Thank you, Ed, for your kind review. We’re glad you had a great experience with us and that we met your expectations.

Tesla Prince on 01/29/2025

Excellent service and communication, will be using this shop for my needs going forward. Prices were very reasonable even on my Tesla! Great to have a local shop that can fix real world EV problems!

Shop Reply

Hey! Wanted to thank you for taking the time to leave us a review! So happy we were able to serve you with great service and communication! We look forward to seeing you again! -Rivers Edge Team

Lawrence P on 01/23/2025

Very happy with the advice that Connor gave me today, likely saved me from making a mistake that would have cost me a few thousand dollars. Would wholeheartedly recommend them for any work you need! Thanks again!

Shop Reply

Thank you, Lawrence! We appreciate your kind words and are delighted to hear you are happy with the service. Thanks again for your support, and we look forward to your next visit.

Renaud wintzer on 01/09/2025

Took my 2010 escape here, they did a really nice job both advising and repairs, I dealt with Connor and he was super upfront. Would recommend this shop. The online features are a definite upside!

Shop Reply

Hi Renaud, We appreciate your kind words and welcome your recommendation to others. It's always our goal to provide a positive experience to our customers. Thanks again for your support, and we look forward to your next visit.

Stuart Lee on 12/26/2024

Thr service team, especially Wayne were excellent in helping me with my mechanical problems. They were able to get my car in quick and fix it during the busy Christmas season, Dec 24th. I would recommend Rivers Edge based on their professionalism and quality service

Shop Reply

Thank you, Stuart! We appreciate your kind words and welcome your recommendation to others. It's always our goal to provide a positive experience to our customers. Thanks again for your support, and we look forward to your next visit.

shane gauthier on 12/26/2024

Great service ! Detailed report makes understanding process very easy.

Wanda Faulder on 12/11/2024

Rivers Edge is the only place I will take my vehicle for service. This team is par none! Wishing U all the best this Holiday Season. Thanks again

Shop Reply

Thank you Wanda for your kind and detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is essential to us! Thanks again for your business and your kindness. Look forward to assisting you on your next visit.

greg johnson on 12/04/2024

Best mechanics in town. Very professional service.

Shop Reply

Thank you, Greg! We're thrilled you're satisfied with our service and crew. See you on your next visit!

Cassidy Craig on 12/03/2024

This was my first visit to River's Edge, and I couldn’t be more pleased with the outstanding customer service and top-notch workmanship on my vehicle. They diagnosed and repaired a major engine failure in my truck in just over a week, keeping me informed every step of the way. Connor and the team were fantastic to work with—it’s so reassuring to know that reliable and trustworthy repair shops still exist. I highly recommend River's Edge to anyone in need of vehicle repairs!"

Shop Reply

Hi Cassidy, As a first-time customer, we are happy you were overjoyed with NAPA AUTOPRO - Rivers Edge Services. We appreciate your kind words and welcome your recommendation to others. Thanks again for choosing us, and we look forward to seeing you again at the shop.

Colton Barker on 11/29/2024

Amazing service. Friendly, affordable, reliable, truly no BS.

Shop Reply

Thank you, Colton, for your 5-star review; we appreciate it! We look forward to seeing you again at the shop.

corbett payne on 11/23/2024

Charged $500 to look at the ball joint that I already told them was broken. No work done in 5 hours, wouldn't recommend if you care about your money or don't have any mechanical knowledge.

Shop Reply

Hi Corbett, we are sorry to hear that you are unhappy with how your diagnosis appointment went on your vehicle. We were very upfront on what you had booked in for, which was diagnosis of non-functional 4WD, and unidentified front end noise as well as a hopping sensation. You had also mentioned the previous owner hit the ditch with the vehicle and had work done on the differential. We identified the cause of the 4WD issue as well as multiple front end concerns (including frame damage) and some excessively worn rear suspension components and provided you with estimates and timeline for the repairs. Unfortunately the repairs were too extensive to complete in a day, which must have been your expectation as you declined to repair the vehicle. As for costs, we were upfront about those too as I am sure you remember signing the authorization before we started inspecting your vehicle - $199.95 + tax for each diagnosis/inspection. With all of that being said, yes, you did pay $459.90 for us to diagnose & identify over $8000 of repairs needed on your vehicle.

Kevin Ramsey on 11/21/2024

Staff seem nice. The most expensive car wash I’ve ever had. Erased a code, took it for a test drive and washed it. Charged almost $500. Never again.

Margaret Bohne on 11/19/2024

First time using this business! It definitely won’t be my last! Friendly, efficient & all round pleasant experience! They even washed & vacuumed the car. Thanks for all you help Connor!

Shop Reply

Thank You, Margaret, for your 5-star review; we appreciate it! As a first-time customer, we are happy you were overjoyed with NAPA AUTOPRO - Rivers Edge Services. We look forward to your next visit.

Casey Wilhelmsen on 11/08/2024

Prior to visiting Rivers Edge I took my truck to two other shops who either could not identify the source of the problem or wildly misdiagnosed it. Rivers Edge took the time to get it right. Im so pleased with the friendly, expert service I received from everyone I interacted with at Rivers Edge Services.

Shop Reply

Thank you, Cassey, for your detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business, and we look forward to seeing you again.

Roxanne Close on 11/01/2024

I always get the best service with these guys. Friendly and honest without trying to upsell me anything i dont need. Also love getting updates and visuals over text while my car’s in the shop. I got an alignment and a front end inspection after going to a different shop that did very shotty work. Like, my power steering rack had bolts fall out of it on the highway (please dont go to ginos in mackenzie) lol These guys managed to go over the rack and make sure everything was torqued down properly this time and got my front end perfectly aligned again. They also gave some suggestions and price quotes for additional work i need done this winter. I’ll definitely be going back here even though I live in Mackenzie, its worth knowing I’m in a safe, well maintained vehicle. Thanks again guys 😎

Shop Reply

It was a pleasure meeting your expectations, Roxanne! We appreciate you taking the time to share your honest feedback with us. Your review means a lot to us and lets us know we’re on the right track! We look forward to your next visit.

Rod Walker on 11/01/2024

Whenever I've had to go to Rivers Edge, they've been thorough and honest. I have no problems sending my elderly mother there for mechanical work either. A great group of guys, with excellent communication.

Shop Reply

It was a pleasure meeting your expectations! We appreciate you taking the time to share your honest feedback with us. Your review means a lot to us and lets us know we’re on the right track! T

Janet Patterson on 10/25/2024

Great service, knowledgeable and able to communicate well. Definitely will be a return customer.

Shop Reply

Hi Janet, We're thrilled to hear about your positive experience! It's all about going the extra mile for our customers. Thank you for choosing us and we look forward to yoour next visit.

nacholibre42 on 10/23/2024

Very happy with my experience getting an actuator replaced in my 2017 Kia Sportage.

Shop Reply

Thank you so much for the great review, we look forward to seeing you and your Sportage again in the future!

Inyourvase Flowersbyjanice on 10/21/2024

I love that the front counter staff is always consistent. It's nice to see the same faces in there each time I go and I'm always treated with the utmost respect and friendliness. This place is top notch. Keep up the good work guys 🤗

Shop Reply

Janice, you're the best! It was great seeing you! -Rivers Edge Services Team

Keith Good on 10/18/2024

Job done as required and stated

Shop Reply

Thank you, Keith, for rating us 5 stars; we appreciate it! We look forward to seeing you again at the shop.

Marissa on 10/18/2024

Friendly, helpful and honest. Just what you want out of a shop! I have brought both my work and personal vehicle here - I will be back!

Clint Tuftin on 10/17/2024

Excellent service all around.

Steve on 10/16/2024

It's one of the pricier shops in town but their service and technicians are also amongst the best. Hard to beat the detail and experience they offer.

Shop Reply

Hi Steve, Our team thanks you for your 5-star review and confidence in our services and expertise. We look forward to seeing you again at the shop.

Brian Ray on 10/10/2024

Knowledgeable team with great service.

Shop Reply

Thank you, Brian, for your 5-star review; we appreciate it! We look forward to seeing you again.

Jennifer Masse on 10/06/2024

The employees at River’s Edge have always provided me with excellent customer service. I have always appreciated the fact that they are clear and upfront with all quotes and costs. I recommend this shop for any vehicle service!

Shop Reply

Thank you, Jennifer, for your excellent review and recommendations! We look forward to seeing you again at the shop!

Glen Perry on 09/27/2024

I have had a very good experience in dealing with Rivers Edge Services in Prince George. Rivers Edge very recently did a 4 wheel alignment on my Tesla model Y Long Range. They did a great job and backed it up with the appropriate paperwork. Topping the great service off with washing the exterior and cleaning the interior is a super nice touch. Thanks to all at Rivers Edge! I will be back.👍😁

Shop Reply

Thank you for your kind review, Glen. We’re glad to know you had a great experience with us, and we also appreciate and welcome your recommendation to others. Looking forward to seeing you again at the shop!

Simon Reed on 09/18/2024

Great service on Monday from Wayne, was upfront about the quote for the work being done. When an issue was found with one of the wheels he called us letting us know before going ahead with extra work and before billing us, very much appreciated. Will be back in the future for sure.

Shop Reply

Hi Simon, Thank you for your 5-star review! We're pleased you had a great experience and glad you appreciated our service. We look forward to seeing you again.

Niki Lindstrom on 09/12/2024

Rivers Edge Services has always been extremely accommodating and have built up a level of trust with me. They are my first choice when I need something done on my vehicle!

Shop Reply

Thank you, Niki, for your fantastic review! We are happy to read your comment and glad you appreciated our service.

Dennis Kyereh on 09/03/2024

Excellent, awesome, professional and exceptionally service. What more can I say. I was fully satisfied with their work on my vehicle.

Shop Reply

Hi Dennis, Thank You for taking the time to give us such a glowing review. We appreciate it! We strive to provide the highest level of service and it is truly gratifying to receive such positive feedback from our valued customers. We look forward to the opportunity to exceed your expectations once again in the future. Thank you for choosing us!

Riley Sandberg on 08/29/2024

Great customer service from Wayne. Dropped my truck off and within 2 hours they found out what was wrong, and showed me photos of what was broken. I got my truck back that same day, also i like how they send you a link and it explains everything they did, and future potential issues.

phil shea on 08/27/2024

I was able to book a very quick appointment for a pre-purchase inspection. The interaction on the phone was very friendly and positive. I was warmly greeted when I went in for my appointment first thing in the morning I was quite shocked when I found out it was $300 Other places I had called were under $200. However, I went ahead. it took the full two hours I was very pleased with the results and the way they were explained to me The report contained brief videos explaining the importance of anything that was wrong and getting it corrected The fellow at the front desk was very helpful answering any questions I had. I had asked the price at several other places before I called here. I thought I saw a pattern and didn’t ask but I think I should’ve been told the price before I booked I probably wouldn’t have come However despite that I am incredibly satisfied with the work they did. Addendum:: The repairs that they suggested came to almost $7000 which was almost the price I paid for the car. With the assistance of a friend, I found a private mechanic. he found the work done by this inspection, incredibly helpful in preparing him to do his work he did many of the jobs suggested by Rivers edge, two or three suggested jobs were corrected simply without replacement saving me several thousand dollars. The total bill for his work was $2200. I’m still very happy. I got the inspection done by Rivers edge.

Shop Reply

Thank you for your 4-star review, Phil! We really appreciate you taking the time to write a review. We are always here for you, complete the repair work necessary both efficiently and in a timely manner.We will see you again upon your next service with us.

andy lee on 08/26/2024

First time using Rivers Edge after many years of trying multiple run of the mill shops and I was not disappointed! Unbelievable service with documentation and pictures to boot, not to mention the complimentary car wash , mind blown! Will definitely be a return customer as the experience here was bar none. Two big thumbs up Rivers Edge and keep up with going above and beyond for your customers big thanks to all the employees who are part of the team👍👍

Shop Reply

Hey Andy, thanks so much for this amazing review. You've made our day! We look forward to helping you again in the future! ??

Patricia Hocevar on 08/22/2024

I am very impressed with the level of service! Wayne was very good at keeping us in the loop as to what was wrong with the vehicle and the best steps for the repairs. Pictures were sent throughout the day so we knew exactly what was being done and it was reassuring knowing our vehicle was for sure being looked at.

Shop Reply

Thank You, Patricia, for taking the time to give us such a glowing review. We appreciate it!

Megan Leatherdale on 08/22/2024

This place is awesome! I picked Rivers Edge because they could get me in the fastest. But I am thrilled with the diligence and professionalism of this company. & Connor was absolutely fantastic and transparent with everything going on with my van! 5⭐️

Shop Reply

Thank You, Megan, for taking the time to give us such a glowing review. We appreciate it!

Davina Banner-Lukaris on 08/15/2024

Amazing service - transparent pricing and communication!

Shop Reply

Thank You, Davina, for taking the time to give us such a glowing review. We appreciate it!

Nigel Armstrong on 08/15/2024

Very comprehensive inspection of an older vehicle and its pros/cons as well as a highly detailed explanation of the results. I am now able to decide on the most effective course of action. Highly recommended.

Shop Reply

Thank you, Nigel, for your 5-star review and recommendation! We look forward to seeing you again at the shop!

Conrad Turner on 08/12/2024

Great experience. Friendly, organized, quality work... A/C works great

Shop Reply

Hi Conrad, Thank you for your 5-star review; we appreciate it! Looking forward to seeing you on your next visit.

Lynn Aucoin on 07/24/2024

Very impressed with the detailing job on my SUV following a coffee spill! Highly recommend Riley & Greg for your detailing needs! Great customer service and communication.

Shop Reply

Thank you, Lynn, for your excellent review and recommendation! We look forward to seeing you again at the shop! I will pass on your good words to our entire team.

Shari Legassie on 07/20/2024

I have never been disappointed with the quality of service at River’s Edge Services. Top notch customer service as well. I highly recommend this business.

Chris Knight on 07/17/2024

This is the best shop I’ve ever dealt with, and not just in PG. It started with my hot rod and now the roadster, Bruce, Gregory and their team have the bar set high and they do it right.

Shop Reply

Hey Chris! Wow, this review has left us with the biggest smile on our face, as well as humbled. We appreciate the kind words, and are excited to hear we will be seeing you and your Coupe again! -Rivers Edge Services Team

jon on 07/11/2024

impressive, wonderful job done. Excellent communication, regular updates. Friendly, professional staff. Completed on-time and with a free wash!

Al Therrien on 06/25/2024

Excellent service

Shop Reply

Hi Al, Thank you for your positive comment! We take pride in knowing our customers are happy with the service provided. Looking forward to seeing you again at our shop.

Zelene Hicks on 06/24/2024

Wonderful service, i unfortunately crashed my car and even with the area being caved in and the expectation being that I wouldn’t have my car for 2 weeks and I’d be paying a lump some, the workers at rivers edge kept me updated and were able to get my car back to me 3 days earlier then I had expected, and in great condition. All the hard work that they put in to my car helped a lot and made me feel great about bringing my car to rivers edge.

Shop Reply

Hi Zelene, We're thrilled to hear about your positive experience with us! It's all about going the extra mile for our customers. Thanks for choosing us!

Stewart Giesbrecht on 06/24/2024

Rivers Edge Services were professional and thorough with the emergency service I required. I will use their services again and recommend them.

Shop Reply

Thank you, Stewart, for your wonderful review! It's all about going the extra mile for our customers. We are always here to help. Thanks for choosing us, and safe travels ahead!

Derrick Lund on 06/21/2024

I work in North Carolina and got my best friends wife to bring in my car. Dealing with them over the phone they helped me with everything I needed. Thank you.

Shop Reply

We're glad we could make things easy for you while you were out of town! Thanks Derrick for your trust in us, and thanks for the wonderful review!

Darren McQueen on 06/13/2024

Diagnosed and repaired my truck in quick fashion. Great service. Thanks guys!

Shop Reply

Thanks Darren for the great review! Looking forward to helping you again in the future!

Lyle Wiltzen on 06/13/2024

Awesome service.

Scott Macaulay on 06/12/2024

Brody was great to deal with. I put off getting my Air Conditioner fixed for years because the dealership told me I had to remove my entire aftermarket stereo system. The guys at Rivers Edge re diagnosed my problem and fixed it the same day. Will definitely recommend

Firshur Music on 06/07/2024

Great service, thorough inspection on my old vehicle while in for other services and a list of things to keep in mind without upselling. Front desk guys were very helpful and insightful. Will return.

Shop Reply

Thank you, Firshur! We're thrilled to hear you're satisfied with our service and crew. We're always here to help! See you next visit.

Judy Christenson on 06/05/2024

All great! Very pleased! 😊

Shop Reply

Thank you, Judy, for rating us 5 stars! Looking forward to seeing you on your next visit.

Megan on 06/01/2024

Super friendly and knowledgeable, explained everything in a way i could understand.

Shop Reply

Hi Megan, Our team thanks you for your 5-star review and your great confidence in our services and expertise. We look forward to seeing you again on your next visit.

Cherie Burkholder on 05/31/2024

I had an excellent experience at Rivers Edge! They took me in last minute and provided top-notch service. The staff was extremely friendly and helpful, and the shop was clean and well-organized. Highly recommend!

Chris Gorbett on 05/28/2024

Great service and good communication. Never any surprises

Shop Reply

Hey Chris! We loved having you drop by the shop! We'd love to know a bit more about how we provided you with a five-star experience! :) -Rivers Edge Services Team -Rivers Edge Team

Erin Colebank on 05/23/2024

Friendly service. Very responsive and prompt with clear communication.

Shop Reply

Hi Erin, thank you for sharing your experience. It is an absolute pleasure to read your kind review. We're looking forward to doing business with you again!

Carolyn Higgins on 05/21/2024

These guys are the best! Best shop in Prince George!

Shop Reply

We're thrilled to hear about your positive experience, Chart! It's all about going the extra mile for our customers, complete the repair work necessary both efficiently and in a timely manner.Thank you for choosing us,

Greg Johnson on 05/12/2024

Best service in PG.

Shop Reply

Thank you for rating us 5 stars, Greg! Looking forward to seeing you on your next visit.

Gina Oostlander on 05/07/2024

The guys were very friendly and professional. It was easy to book with their online service and they diagnosed my problem quickly. I’m thankful there’s solid mechanics that I can trust to keep me rolling.

Shop Reply

We're thrilled to hear about your positive experience, Gina! It's all about going the extra mile for our customers. Thanks for choosing us,

deep ster on 05/06/2024

Great service, got helped by Wayne who was friendly and very helpful in diagnosing my vehicle.

Shop Reply

Hi deep, we sincerely appreciate your thoughtful review and are delighted you had a wonderful experience with us. We strive to provide the highest level of service, and it is gratifying to receive positive feedback from our valued customers. We look forward to the opportunity to exceed your expectations once again in the future. Thank you for choosing us!

Darren Johnson on 05/01/2024

I use Rivers Edge with my company vehicles as well as my personal vehicles. They are Professional, Courteous, and their quality of work is excellent. Greg & Bruce and staff are top shelf !

Shop Reply

We're thrilled to hear about your positive experience, Darren! It's all about going the extra mile for our customers. Thanks for choosing us,

Brenda Richmond on 04/30/2024

Excellent customer service. Price was on par with what I expected. Was able to service our vehicle in a timely manner. We’ll be back!

Shop Reply

Thank you Brenda! We sincerely appreciate your thoughtful review and are delighted you had a wonderful experience with us. We strive to provide the highest level of service, and it is gratifying to receive such positive feedback from our valued customers. We look forward to the opportunity to exceed your expectations once again in the future.

Craig Landon on 04/28/2024

There are many reasons they can get you in fast.

Shop Reply

Thank you Craig for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. May you provide us details of your visit? The satisfaction of our customers is our priority. Please call us at (250) 562-5999.

Sigvald Harstad on 04/25/2024

My vehicle was shipped there and I handled everything over the phone and had it shipped back with no problems. They send you lots of pictures and explanation which I found very helpful. Never met them and everything was great.

Toni Laing on 04/24/2024

Always a good experience with the friendly knowledgeable staff including Greg and especially Connor who always provides the best customer service!

Shop Reply

Thank you very much for the 5 star review , I’m glad we met your expectations ??

lance hicks on 04/22/2024

Great service and workmanship

Shop Reply

Thank you for rating us 5 stars, lance! Looking forward to seeing you on your next visit.

Jim Goodwin on 04/21/2024

I have had some major work done on my project Mountainyoat by this group of professionals. The task they performed was nothing short of amazing

Shop Reply

Thank you for being our esteemed customer, Jim. Your support and trust in us are much cherished. We take pride in knowing our customers are happy with the service provided. Looking forward to seeing you upon your next visit.

Jason Lilley on 04/16/2024

The work done on my truck was detailed with pics, pricing , and other concerns explained by phone, email and in person. Very professional! I will be using rivers edge for future work!

Shop Reply

Thank you, Jason for your fantastic review! We are happy to read your comment and glad you appreciated our service and could get you back on the road safely and efficiently!

Lauren Abbott on 04/16/2024

I cant say enough good things about my service here! Staff is friendly, courteous and knowledgeable! I really like the way they present the service details upon completion so I can have them for my records.

Shop Reply

Thank you, Lauren for your fantastic review! We are happy to read your comment and glad you appreciated our service and could get you back on the road safely and efficiently!

Sue Verschuur on 04/15/2024

They did a great job filling me in on what needs to be done, and sent me reports of the vehicle which was new to me. It's like the doctor for your vehicle. They fixed it fast and were pleasant to deal with. Highly recommend them!

Shop Reply

Thank you, Sue for your fantastic review! We are happy to read your comment and glad you appreciated our service and could get you back on the road safely and efficiently!

Vincent Hovan on 04/09/2024

The timing belt was replaced in an efficient manner. I was given a detailed report at the end with a few things to keep an eye on. The taxi voucher and complimentary car wash were a nice touch. Thanks Brody and Curtis!

Shop Reply

Thank you for your kind and detailed review, Vincent! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business and your kindness. Look forward to assisting you on your next visit.

Adrian Pollock on 04/02/2024

They stated the truck needed a new engine $26,000 dollar quote. Towed it back to Alberta, in the mean time put deposit on new motor, once truck returned to our shop it took all of $700 hours o fix. They charged $740 for a diagnosis. TOTAL WASTE OF MONEY GOING TO THIS SHOP! Paid for a crooked diagnosis. Trucking to haul it back. And lost deposit. They did not compression test or cylinder wash down, but can confirm engine was blown??? ( there was no option for zero starts) Manager was no help

Shop Reply

Hey Adrian I’m the owner and was involved with this diagnostic We did confirm that there was damage to the piston top and could not with good confidence say the engine will last with no problems We did also say that with new plugs and intake it may run better but can not guarantee that it wouldn’t let you down Good luck with the patch and hopefully it doesn’t let you down We stand behind our diagnosis and the pictures of the damage to the piston that we gave you in the inspection report . I wish I could post the picture here so that people will get the actual details

Alma Macuring on 04/02/2024

Awesome service. Wayne is very approachable and very helpful.

Shop Reply

Hi Alma, our team thanks you for your 5-star review and your great confidence in our services and expertise. We look forward to seeing you on your next visit.

Tenneil Connell on 04/01/2024

Got an interior and exterior detail for my vehicle. Super friendly service, they did an amazing job and spent extra time on it to make sure it was done right. I was really impressed.

Shop Reply

Thank you Tenneil for your kind review. We’re happy that you had a great experience at our shop and are satisfied with the service.

Vince Prince on 03/28/2024

Friendly and efficient intake. Completed the work in a timely manner at the cost quoted. Detailed work and vehicle report.

David on 03/22/2024

Spoke to Wayne about my vehicle issues. He explained everything concisely and professionally. He had open communication during the repairs and provided updates. The email link they sent me for the repair duration was well made and acted as a live document for any changes we discussed. For future vehicle issues or maintenance I'll be coming back.

Shop Reply

Hi David! We are so glad you enjoyed your service and your review is greatly appreciated. We look forward to helping you again in the future!

Rob Barwise on 03/20/2024

I drive a company vehicle which needed an out of province inspection done in a very small time frame. Brody was able to get it done 24 hours before we said it was going to be done. A new windshield was needed, and Brody handled the logistics on that & had it done about 2 hours before he told us it was going to be done. All the while, he answered our phone calls & questions with no nonsense or sugar coating. Completely professional & very reasonably priced. I only wish I could rate this experience a 6 star, sadly Google only goes up to 5.

Shop Reply

Hi Rob, thank you for sharing your experience. It is a real pleasure to read your kind review. We accommodated all your repairs and requests on the same day; it all worked out exceptionally well. We're looking forward to doing business with you again!

Shauna LaTosky on 03/14/2024

Excellent and friendly customer service. Always satisfied with the thorough repairs and guarantees. I would highly recommend them!

Shop Reply

Thank you, Shauna, for your awesome review and recommendation! We are happy to hear you had a great experience and look forward to seeing you again at the shop!

Shauna Allan on 03/14/2024

It feels great doing business with a company who understands the EV industry and who I can trust to service my mustang Mach-E.

Shop Reply

Thanks you for trusting your mustang mach E to us And I’m glad your experience was great

Kristen Sumner on 03/12/2024

Had an awesome service advisor - Wayne - who helped us out when we were desperate. Vehicle was in same day, no appointment, and he had everything lined up quickly. We didn't repair the vehicle, but his customer service didn't change despite the decision to scrap it! Recommend to everyone, and we'll be back!

Shop Reply

Thank you for your kind review, Kristen! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Looking forward to seeing you on your next visit.

Rob Bourcier on 03/06/2024

Bruce and his team are great, professional and very knowledgeable. Again they call prior to doing any additional work on your vehicle and explain why and how much it will cost.

Shop Reply

Thank you Rob for your great review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business and your kindness. Look forward to assisting you on your next visit.

Mike Empey on 02/23/2024

Great EV service from River’s Edge - all estimates and options were well-explained, and the work was done right and on-time. They even washed and charged the car for us! Thanks Brody!

Shop Reply

Thank you for entrusting us with the care of your vehicle, Mike. We’re glad to know you had a great experience with us and that we have met your expectations.We are looking forward to your next visit.

Andre Menzies on 02/23/2024

Always a good experience. Inspections give you a real idea of how your vehicle is doing. Staff is always curtious and professional. When I need it done, and done right I go here.

Shop Reply

Thank you Andre for the 5 star review , I’m glad we met your expectations and handled your service.

Terri Hutchings-Castelli on 02/02/2024

Our alternator went during the cold snap. Rivers edge was the only place we could get it in right away. We told them exactly what was wrong with the vehicle. After having the vehicle for a couple hrs they quoted us over $1600. I found 3 places in town that quoted us under $700. So we decided to wait and save our $. Cost us $230 for Riverside to tell us that the interior and engine needed to be cleaned and we were correct about the alternator. Even sent us pictures of the dirty interior and engine and wrote in the report that we told them it was the alternator before dropping it off. I'll give them 1 star because the guy I spoke with was polite and friendly...otherwise this company is a rip off. Our alternator was fixed for $567...pully and belt included. SAVE YOUR MONEY AND STAY AWAY!!!

Shop Reply

Thank you for sharing your experience with us. We’re truly sorry to hear that our service didn’t fully meet your expectations regarding the alternator repair. We strive for transparency in our pricing and want to ensure every customer sees the value in our services. It's heartening to hear you found our team polite and friendly, and we want to build on that positive aspect. Please know that our quotes are based on the use of high-quality parts and the expertise of our certified technicians, ensuring the longevity and reliability of the repair. We believe in delivering not just a service, but a commitment to quality that stands the test of time. We see your feedback as a valuable opportunity to review and improve our service offerings. I would welcome the chance to discuss how we can make your experience better in the future. Please feel free to reach out directly. Sincerely, Connor

bruce wayne on 02/01/2024

Lots of details describing the diagnosis, which included pictures sent via text link. I think these guys are dialed in when it comes to safety, tech and transparency. Pricing is on the higher side for me personally, but I do understand and appreciate the difference in their business model and service level compared to other local shops. Thanks!

Shop Reply

Hello bruce, thank you for your review! We look forward to seeing you again at the shop.

Mandy Rowe on 01/28/2024

Excellent service, quick diagnostic and fast!

Shop Reply

Merci Mandy, nous apprécions sincèrement vos commentaires et sommes ravis d’apprendre que vous avez eu une agréable expérience à notre atelier. Nous sommes fiers d'offrir un service de qualité, et il est gratifiant pour nous de recevoir des commentaires positifs. Au plaisir de vous servir de nouveau lors de votre prochaine visite.

Maverick Porter on 01/25/2024

Great service and very informative on what’s happening and very professional, I’d recommend to see these guys ! , I’m planning on letting these guys put a 6 inch suspension lift.

Shop Reply

Thank you for your kind and encouraging comment, Maverick! Your satisfaction is our utmost priority, and receiving such positive feedback truly motivates us to continue providing excellent service. We look forward to assisting you again on your next visit.

Gloria Reid on 01/22/2024

My truck would not start needed to get a tow to Prince George Northern Towing suggested going to Rivers Edge. So glad I took him up on the suggestion was very impressed with the service I got. The shop was clean and organized, staff was Top Shelf! Kept me informed what needed to be done and the cost. Was ready to go when they said and they even washed it. Awesome service highly recommend then! Thanks Rivers Edge Dave Mulyk

Shop Reply

Hi Gloria, thank you for sharing your experience. Our team thanks you for your great confidence in our services and expertise. We look forward to seeing you on your next visit.

Martin Taylor on 01/15/2024

Always get good info and service. Martin Taylor

Shop Reply

Hey Martin, Thanks so much for the review, we really appreciate you taking the time to leave us those kind words. Looking forward to helping you again in the future!

Shawn on 01/08/2024

I recently brought my vehicle in due to a concerning grinding sound at low speeds. Even though initial impression was positive, my experience turned out less than satisfactory. The staff was friendly, and I appreciated their attempt to diagnose the issue. But, after spending $230, I was disappointed to hear that they couldn't figure out the problem. While I understand some issues are challenging to diagnose, I expected more clarity, especially given the heavy diagnostic fee. The recommendation was to wait until the problem gets worse to help pinpoint the problem before returning isn't a solution I think is acceptable. I was hoping for a more proactive approach to identifying and addressing the issue. This left me feeling like I'm in the same position as I was before, just with a lighter wallet. Although the shop may do great with common repairs, my experience with this problem was unsatisfactory. I won't be returning, as I need a solution rather than a wait-and-see approach.

Shop Reply

Hey Shawn, we apologize that you did not have a great experience. We would like to re inspect the truck for free and hopefully come up with a better answer. I will try and reach and by phone and make things right!

Jesse Smit on 01/05/2024

Do not take your vehicle here for "diagnostics" if you aren't prepared to shell out $350 for nothing. I told them exactly what what code popped up, what needed to be fixed, and at the end of it all, they told me what I had already informed them of and said they couldn't fix it. Most expensive car wash I've ever had. I'm sure they do great work, but if they were honest, they wouldn't be charging my 17 year old son this amount of money for nothing. Yes I signed off, but it's criminal to not even say what the "clunking" noise is on a vehicle if you're going to do a proper diagnostic.

Shop Reply

Hi Jesse , I’m sorry you feel so unhappy with our service. Unfortunately if we are going to quote a repair we need to verify what needs to be done by diagnosing the fault first. I understand you were told you vehicle needed a transmission valve body by someone but we still needed to confirm before we attempted to repair it. Unfortunately the valve body has a computer built into it that as far as I know only Nissan in town could program and we had to recommend going there. I stand behind our team as we have the best diagnostic guys in town hands down , I’m sorry we couldn’t do the repair. If you would like to discuss this further with me (Bruce) please do t hesitate to give me a call

Derek Waldron on 01/03/2024

Great service and they were quick at getting my repairs done. Well detailed estimate as well

Shop Reply

Thank you for trusting us with your vehicle and the great review.

Rachel Pontius on 11/29/2023

Very happy with service. They allowed me to bring my Kia in early and they were able to diagnose and fix the issue before the time of my original appt. Thorough reports with pictures were sent to me for review. Thank you!

Shop Reply

Hey Rachel! Thanks for taking the time to leave us this kind review, we appreciate our customers more than anything and we are glad to hear that you enjoyed your experience! We look forward to helping you again in the future.

Darren and Cathy Collier on 11/25/2023

Had my vehicle in for warranty concern and the staff were awesome in making sure that things were fixed up properly and that my replacement parts were best they could get. Very much appreciated that they wanted to make sure I had no more concerns with this particular problem. Awesome people.

Shop Reply

Thank you so much Darren for taking the time to leave us a review, it is very much appreciated by us. I would also like to say thank you so much for the kind words. Looking forward to assist you upon your next visit at our shop.

Blaine Pizzey on 11/22/2023

The staff was very helpful and keep me in the loop about my Truck. I will be going back there again. Many Thanks to Brody and the crew for doing a excellent job my repairs. I will keep going back to Rivers Edge

Shop Reply

Hi there Blaine! Thanks so much for trusting us with your vehicle and for taking the time to leave us a review! We are happy to hear you had a five-star experience with us, and can't wait to see you back in the future! -RES Team

Jim Mathis on 11/07/2023

Once again these people are great. Polite and service oriented. Everything is up front I recommend them Great service, polite people, on time appointment and stuck to their quote I would recommend them.

Shop Reply

Thank you Jim for your kind review. We’re happy to know you had a great experience at the shop. Looking forward to seeing you again.

Chris Beler on 11/03/2023

Great service. Plan on using them again. Especially to supercharge my vette, and service or repair my duramaxs. Thanks Brody. Your patience was appreciated.

Shop Reply

Thank you for your kind review, Chris. We’re glad to know you had a great experience with us, and we also appreciate and welcome your recommendation to others. Looking forward to seeing you again at the shop!

Craig MacDonald on 11/01/2023

Wayne is great to deal with. Had to go into the back to grab something from my truck during the appointment and I was surprised at how well kept and clean the shop was. Also, the automated reminders and follow ups make it super easy to do business with. 5-star service for Wayne and team.

Shop Reply

Thank you Craig for the wonderful review! We are so glad you are impressed with our shop and enjoyed the update system. Looking forward to doing business with you again!

Kanil Youngman on 11/01/2023

Fast and effective service. Called me for updates throughout the day.

Shop Reply

Thank you for rating us 5 stars, Kanil! Looking forward to seeing you on your next visit.

Mike R. on 10/26/2023

This is place isn't even worth 1 star. Rivers Edge is the worst auto service center I've been in over 40 years. Never go back ... In responding to your reply, you did not call me to inform as you indicated. Also, you told me that the vehicle was already in the shop and started the work which it wasn't. You tend to twist the facts and that is not professional.

Shop Reply

Hi Mike, we empathize with the frustration that situations like this can bring about. It is not our intention to inconvenience our valued customers in any way. You dropped your vehicle off for winter tire installation, and as mentioned, we called you back at 2:30 PM for an update. Unfortunately, we were behind that day due to the high demand for winter tire installs. You were displeased with this outcome and decided to take your car back; we did not bill you as no work was performed.

Danielle La Marre on 10/24/2023

Great experience all around. Very friendly and communicative every step of the way.

Shop Reply

Thank you very much for taking the time to write us a 5 star review. Thank you for trusting your 2015 Ford Escape to our team. We look forward to maintaining your vehicle and needs in the future.

Natalie Allan on 10/19/2023

Rivers Edge Services saved the day again! They have solved problems with my vehicles on more than one occasion. Their experienced, knowledgeable, efficient team is accommodating, trustworthy, and they listen to my concerns and explain what needs to be done. I go there knowing I'll get consistent service and excellent follow-through. Thanks guys!!

Shop Reply

Dear Natalie, Thank you for taking the time to share your positive feedback about Rivers Edge Services. We are delighted to hear that we have been able to assist you with your vehicle needs on multiple occasions and that you've found our team to be experienced, knowledgeable, and efficient. We take great pride in our commitment to accommodating our customers, building trust, and providing clear communication throughout the service process. Your kind words regarding our consistency and excellent follow-through are truly appreciated. It's always a pleasure to serve customers like you, and we are grateful for your continued support. Should you ever require our assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority. Thank you once again for choosing Rivers Edge Services, and we look forward to serving you in the future. Warm regards, Bruce Williams Rivers Edge Services

Sherwin on 10/19/2023

Good place to bring your car if you want to get it fix sooner, I think I don't feel welcomed going back here after asking for some kind of refund, maybe on the battery they replaced, They tried to charge my old battery for 30min didn't take a charge. Interstate some how charged it, told River Edge interstate they said nothing was wrong with it. Anyway they stopped responding to my emails after saying they don't offer refunds, told me to ask interstates for a refund on the battery they sold me. I don't know why they would after they said it was good, passed all tests. Just thought they would look into my old battery first before they just completely shutting me out. Told my sister to get her car fix there, they were the go to place to bring my car just don't feel welcome anymore. I guess I got to take my car somewhere else and wait longer. Good place, free taxi ride home. My car is old now, maybe I need to find a cheaper place to bring my car to get fix. Got two batteries if my car dies again or sell.

Shop Reply

Dear Sherwin D Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear about your recent experience with our service. We understand your concerns and would like to address them. We genuinely apologize for any inconvenience you may have encountered regarding the battery replacement. We take all customer feedback seriously and use it as an opportunity to improve our services. Your concerns will be shared with our team to ensure that situations like this do not occur in the future. Regarding the issue with the battery, our team followed the standard procedures and tests to determine its functionality. However, we understand your frustration and would like to offer you an opportunity to discuss this matter further. We value your business and want to make things right for you. Please reach out to our customer service team at 250-562-5999 so we can better understand your specific situation and work towards a resolution that leaves you satisfied. We are committed to providing excellent service to all our customers, and your satisfaction is our top priority. We appreciate your past support and hope to have the opportunity to regain your trust and continue serving you in the future. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Bruce Owner Rivers Edge Services

Levi S on 10/18/2023

Awesome mechanic shop. Best in town by far. Rivers Edge fixed what the dealer and another shop in town just couldn't figure out and lied to me about. On top of it, they washed my car on both appointments, gave me taxi vouchers both ways and cleaned my engine bay of all the oil on both appointments(the other shop said they would charge me for the cleaning of the engine bay if I really wanted it) They are thorough, detailed, always keep you in the loop and everyone there has a great attitude. When you have to drop a bunch of money on repairs, experiences like this take the sting away because their staff make the situation easier to deal with. I will NEVER go anywhere else after this. Bruce has done an amazing job with Rivers Edge and all of his staff.

Shop Reply

Dear Levi Thank you for taking the time to share your positive experience with Rivers Edge. We're delighted to read about your satisfaction with our services, and we appreciate your kind words. At Rivers Edge, we take great pride in our commitment to providing exceptional service to our customers, and we're thrilled to have met and exceeded your expectations. It's disheartening when previous service providers fall short of your expectations, and we're glad that we could step in and resolve the issues you were facing. Our team believes in going the extra mile to ensure customer satisfaction. We're glad to hear that you appreciated the car wash, taxi vouchers, and the engine bay cleaning, which are all part of our dedication to making your experience as convenient and pleasant as possible. Your compliments about our staff's attitude and dedication are greatly appreciated. We have always strived to maintain a positive and professional atmosphere within our shop. Your loyalty and the trust you've placed in us is sincerely valued, and we look forward to being your go-to choice for all your automotive needs. If you ever have any questions or require further assistance, please don't hesitate to reach out to us. Once again, thank you for choosing Rivers Edge, and we're grateful for your kind words. Sincerely, Bruce Williams Owner

Josh Trenholm on 09/27/2023

Brought a friend's vehicle in for servicing. Booking was easy. Wayne was really friendly to deal with and very up-front about everything. Was booked to get the air and cabin filter changed, but found they didn't need to be done. It's a small thing, but that honesty goes a long way with trusting a shop. They gave a full detailed report about the service and their findings and recommendations for things that will need looked at in the future. Great service from Rivers edge!

Shop Reply

Thank you Josh for your kind and detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business and your kindness. We look forward to assisting you on your next visit.

Mike Hooper on 09/26/2023

Curious and professional will definitely return for anything in the future

Shop Reply

Thank you Mike for rating us 5 stars! We look forward to seeing you again on your next visit.

Rhonda Day on 09/19/2023

Prices are atrocious, regardless of the response coming forward about the reasons why. I should have called around. My bad.

Shop Reply

Hi Rhonda, we are sorry that your experience at our Service Centre did not meet your expectations.

Mikel Leclerc on 09/11/2023

They do a great good job and really care for people.

Shop Reply

Thank you Mikel for the excellent rating! Looking forward to seeing you again on your next visit.

Gaylene Miller on 09/11/2023

Too costly just too have a look at my car so won't be bring my car back thx..

Shop Reply

Hi Gaylene Miller, thank you for your review. We are sorry that your experience at the shop didn't meet your expectations.

Thanh Thảo Phạm on 09/10/2023

I was very impressed with Rivers Edge's integrity, professionalism, and efficiency. I called Rivers Edge when my car died while driving. They helped me with insurance to cover my towing cost. After diagnosis, they called me and let me know "the alternator replaced here few months ago is defective, they will replace it for me with no charge (under the warranty)". I got my car back after only 2 days since the incident happened. Highly recommend!!!

Shop Reply

Thank you Thanh for your kind review. We’re glad to know you had a great experience with us. Looking forward to assisting you again upon your next service.

Jerry Bleecker on 09/04/2023

Thanks again. Bearings fixed, brakes too. Cheers 👍

Shop Reply

Hey Jerry! No worries, it was our pleasure! Thank you for taking the time to leave us a review! We look forward to seeing the two of you again! -Rivers Edge Services Team

Steve Duncan on 08/31/2023

Very thorough vehicle inspection complete with photos, helpful info, and priority list for repairs. Impressed at the service.

Shop Reply

Thank you Steve for your kind and detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business and your kindness. Looking forward to assisting you on your next visit.

Tony Pinchbeck on 08/25/2023

I was so impressed with the service, professionalism and friendliness of all the staff at River’s Edge. They fit me in when I was in a bind and had me back on the road in no time. They even washed my truck before I picked it up. I will definitely be a repeat customer.

Shop Reply

Thank you Tony for your positive comment—we take pride in knowing our customers are happy with the service. Looking forward to seeing you again at the shop!

Stewart Logan on 08/04/2023

Car is running great thank you

Shop Reply

Thank you Stewart for rating us 5 stars! Looking forward to seeing you on your next visit.

L Bressette on 07/28/2023

My car broke down while my son was at his job site. We had it towed late in the day at closing hours to Rivers Edge. I called Connor and he made arrangements for my car to be dropped off that night with a key drop and to look at the car the following day and never turned us away. They looked at the car first thing in the morning, diagnosed and had the starter motor fixed before the end of their working day. I was always informed of every step with a call, email and text from Connor and an exact estimate of the cost and my keys were ready in the lockbox after closing hours after I paid over the phone. My teenage son needs the car to get to work as he is saving to go to College in August. Without Rivers Edge he would not be able to get to work or college classes as we live out of town away from transit options and we don’t have a second vehicle. Not only did they fix my car in more than record time, but they are helping a young person forge their way through life making a living and entering into a trade! Connor went above and beyond to call another shop to get my windshield replaced. Now that is 5 Star service and more importantly, Community! Thank you Rivers Edge.

Shop Reply

Dear Lori , Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear about the positive encounter you had with our team at Rivers Edge, especially with Connor. We understand that having your car break down can be a stressful situation, and we are committed to providing prompt and reliable service to our customers. It's great to know that Connor's efforts in coordinating the towing, diagnostics, and repairs exceeded your expectations. We take pride in our ability to keep our customers informed at every step of the process, ensuring transparency and peace of mind. We are also pleased to hear that your son's ability to get to work and college is now secured, thanks to our team's dedication to getting your car back on the road quickly. We believe in supporting our community, and your kind words about the service provided by Connor truly reflect our commitment to helping our customers in every way we can. It was our pleasure to assist with arranging your windshield replacement, and we are honored to receive your recognition for the 5-star service we strive to provide. Thank you for choosing Rivers Edge, and we look forward to serving you and your family in the future. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Sincerely, Bruce Williams Owner

Colleen Schofield on 07/20/2023

Very satisfied with the service I received. I felt as though my business was important and so am I. Will definitely go here next time.

Shop Reply

Thank you Colleen for your kind and detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Looking forward to assisting you on your next visit.

lorenzo paragallo on 07/12/2023

Excellent service and their techs are second to none! It’s the only shop I use for all my vehicles.

Shop Reply

Thank you lorenzo for your kind and detailed review! We are more than happy to help in any way we can. Ensuring your vehicle is as reliable as possible is important to us! Thanks again for your business. Look forward to assisting you again on your next visit.

Chef Wayne Colin on 07/05/2023

Horns not working, AJ & Wayne got on it, found that both horns had failed, wasn't the clockspring at all, was a bit pricey but you want a quality diagnosis and repair - you have to pay for it, saved me about $300 from what other places quoted. Another home run guys!!!!

Shop Reply

Thank you Chef for your positive comment—we take pride in knowing our customers are happy with the service. Looking forward to seeing you again at the shop!

neil boyes on 07/04/2023

The guys are very polite and easy to talk. They are very accomidating for were a pleasure to deal with. A+

Shop Reply

Thank you neil for your positive comment—we take pride in knowing our customers are happy with the service. Looking forward to seeing you again at the shop!

Jesse TONG on 06/22/2023

They reviewed my initial concern. Ruled out a initial issue and found a different maintenance issue. And was able to correct it. I have a full electric Nissan Leaf and the local Nissan dealer is unable to work on my car at this time. Nissan had no certified tech for EV's. And thank you team for helping with EV maintenance plan development.

Shop Reply

Thank you Jesse for the great review, I’m glad you trusted us to work on your Nissan Leaf EV. Our technicians have spent many hours training on all EV platforms.

Rylan Watson on 06/20/2023

Friendly staff, efficient services, and very communicative about the process of fixing my vehicle. Couldn’t recommend them enough!

Shop Reply

Thank you Rylan for your continuous support. We take pride in knowing our customers are happy with the service provided. Looking forward to seeing you on your next visit.

Douglas Harris on 06/12/2023

Great service Thanks to Bruce and the team

Shop Reply

Thank you Douglas for rating us 5 stars! Looking forward to assisting you on your next visit.

Donna Strasdin on 06/12/2023

Prompt professional efficent serivce was greatly appreciated.

Shop Reply

Thank you Donna for rating us 5 stars! Looking forward to assisting you on your next visit.

Catherine Nolin on 06/10/2023

Thanks to River’s Edge staff who making everything easy from online appointment bookings, pick up/drop off, friendly service and explanations, to superior work on keeping my car running in top shape.

Shop Reply

Hi Catherine, thank you for sharing your experience. It is a real pleasure to read your kind review. We're looking forward to assisting you again!

cccharliecc on 06/05/2023

Great customer service, absolute trash prices, changing my front brakes, air filter and spark plugs ran me 1700?? How they managed to get so many good reviews is beyond me.

Shop Reply

Hi,Your feedback is important to us. We have no intention of overpricing our services, only that they reflect the work performed and approved by the client. We do our best to provide a great client experience. You can contact us at (250) 562-5999 to discuss the details of your visit.

Serge Bruneau on 06/02/2023

Very professional and efficient. Excellent service at front counter. They even did a complimentary wash. Will definitely go again and recommend!!

Shop Reply

Thank you Serge for your positive comment—we take pride in knowing our customers are happy with the service. Looking forward to seeing you again at the shop!

Samantha Wickes on 05/25/2023

The gentleman here were awesome to deal with and honest and up front about cost. I appreciated there professionalism and kindness.

Shop Reply

Thank you Samantha for your kind review. We’re happy to know that you had a great experience at the shop and that we have met your expectations.

Jason Fancy on 05/23/2023

Prompt, communicated well.

Shop Reply

Thank you Jason for rating us 5-star!Looking forward to seeing you on your next visit.

Canuck014 on 05/19/2023

They fit my wife’s vehicle in and did an awesome job to fix the wheel bearing and get it on the road again for her trip to the lower mainland. They also washed the vehicle when it was done. This is an extra attention to detail that you just don’t see any longer. Awesome job guys, We will definitely be using Rivers Edge again. Thanks Ray

Shop Reply

Hi Canuck014, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking foward doing business with you again!

Terence Wall on 05/15/2023

Great shop to work with! Brody was up front with the process, cost, and repair time. Not a thing to complain about.

Shop Reply

Thank you Terence for your positive comment—we take pride in knowing our customers are happy with the service provided. Looking forward to seeing you again at the shop.

Linda Bernard on 05/10/2023

The front desk boys were polite and very helpful. The work was done on times So far so good

Shop Reply

Thank you Linda for the fantastic 5-star rating! We are looking forward to seeing you again

Monty Slater on 05/04/2023

Couldn't help me bad ac pump

Shop Reply

Thank you Monty for your rating! We're looking forward to seeing you again at the shop.

Pam Gummow on 04/27/2023

I'm always satisfied with the professionalism and quality of work performed on my vehicles.

Shop Reply

Thank you Pam for your continuous support. We take pride in knowing our customers are happy with the service provided. Looking forward to seeing you again at your next service

Josh Christensen on 04/25/2023

Terribly priced. They didn't do the work they said they did, nor fixed the issue. A different shop confirmed this

Shop Reply

Hi Josh , this is Bruce the owner . I have reviewed the repair order for your vehicle and I very confused . You state we didn’t do work that we said but we clearly have all the test results , pictures and reports from our test equipment in the inspection that we sent you. Your vehicle unfortunately did not fail when we tested it even though there were codes for the starter circuit. I would be more then happy to discuss this with you if you would like to give me a call. I’m not sure what more we could have done at that time and don’t understand why this would warrant a 1 star review.

Nyle Kinder on 04/19/2023

Rivers edge took great care of me and my vehicle. Thanks to Wayne and the technician Jasper for listening to exactly what I wanted done and getting it done efficiently and even saving me some $$ in the end. I would highly recommend trusting them to work on your vehicle, I know I will be next time I need work done! Thanks guys!

Shop Reply

Thank you Nyle for your positive comment—we take pride in knowing our customers are happy with the service. Looking forward to seeing you again at the shop!

Paige Payne on 04/18/2023

My first experience with Rivers Edge was AMAZING! I cancelled an oil change appointment, but then had a bit of an emergency taking one of my winter tires off as it was seized. I was in a bit of a pickle, and the service advisor was very understanding and was able to squeeze me back into the schedule to help me with my concern. They do a complimentary inspection with all of their concerns available to you by text. I really liked their set up with this, as it was easy to navigate the webpage and they gave a description of what was wrong and why they thought it was a concern. 10/10 would recommend, and will be using their services for as long as I am in PG! Thank you for making a stressful time a little less stressful.

Shop Reply

Thank you for the great review Paige and thank you for trusting us with your Ford focus.

Justin Strong on 04/17/2023

Very friendly and fast service.

Shop Reply

Thank you for the great review Justin, I’m glad our team met your expectations and that you trusted us to repair your 2009 Dodge charger.

Jessica McGlynn on 04/10/2023

booked an inspection for 8am, 2019 ram which has already passed a recent inspection from province it was purchased . called them at 1230 to see if it’s done , they couldn’t give me a time , went there at 230 still couldn’t give me a time they’d be done , by 330…. first time ever for a 7.5 hour inspection , i’d go anywhere else !!

Shop Reply

I sincerely apologize if there was any miscommunication but unfortunately the appointment was for 8:00 and the vehicle showed up after 8:30 and our technician had to start another clients job and that put your to later in the day. My service advisor assured me that he communicated to the person that dropped it off that we will get it done but they would have to leave it for the day so we could fit it in and was in communication with him through out the day. Our professional technicians are scheduled very tight as we have a heavy work load so when people are late for their appointments they have to get juggled around. Again I apologize and sorry we could not meet your expectations.I would be more then happy to recommend another shop that is not as busy as us if you would like.

Tyler Ramsay on 04/05/2023

Amazing service at Rivers Edge, Greg and Brody were extremely friendly, professional and knowledgeable! I had my battery changed and coded for my BMW but they also included an inspection and car wash, they even had the courtesy to change my key fob battery for me while my car was there. Highly recommend this business to anyone looking to service their vehicle!

Shop Reply

Thank you Tyler for the great review and for trusting us to service your BMW. It’s clients like yourself that keeps us loving our profession. If there is anything else that you ever need don’t hesitate to call.

Jamie Humphrey on 03/28/2023

Best diagnostic shop in town. As usual i was able to trust them to diagnose a front end noise and pinpoint the problem without just throwing parts at it. Saving a guy money and time.

Shop Reply

Hi there Jamie, We are so happy to hear that your experience was a five star one! We are happy to have been able to help you with your 2013 Ford F-150! We look forward to seeing you again! Happy New Year, -Rivers Edge Services Team

brennan lewis on 03/13/2023

Extremely thorough and honest

Shop Reply

Thank you brennan for your rating! Looking forward to assist you upon your next visit.

GEOFF WILL on 03/05/2023

Also repaired Driveline noise. Friendly, polite and informative. Had costs and part avaibility when informing of repairs needed. All Good!

Shop Reply

Hi GEOFF, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking forward doing business with you again!

marylynn rose on 03/05/2023

Courtious, fixed the problem on time. Explained everything and text you the report of what was done. Will definitely use them again.

Shop Reply

Thank you marylynn for your kind review. We’re happy to know you had a great experience at our shop and we have met your expectations.

Denis Dupuis on 02/27/2023

Excellent service as usual, the staff is friendly and knowledgeable.

Shop Reply

Thank you very much for the great review We strive to meet our client’s expectations and exceed them when we can.

C. S. on 02/25/2023

Asked them to do two specific things, they kept adding and adding more and ended up keeping my vehicle overnight. By the time I picked it up nothing had been fixed, the exhaust sounded the same, the brakes kept squeaking, and I was given a $2000 bill.

Shop Reply

Hi there C.S. its Bruce the owner here and I have looked through our system and cant find what you are describing, could you please give me more details like work order # etc so I can look into this as this is very unusual for our team to have such a bad communication breakdown. I would like to clairify and resolve this for you. You can also call 2505625999 and ask for Bruce so we can discuss this. Thank you

Nicole Jay on 02/03/2023

My pick up needed work done and this place quoted us $3000 for the work. Fortunately we were able to speak to another shop and they quoted us less than half the price. Although this place still dinged us for $750 for a diagnostic and new battery. Disgusting. 0/10 do not recommend.

Shop Reply

Hi Nicole,Thank you for leaving your feedback, we’re sorry to hear of your less-than-satisfactory experience with us. If you wish to discuss further your service-experience, you can contact us at (250) 562-5999

Jacob on 02/01/2023

They do great work, love the text updates on progress.

Shop Reply

Thank you so much Jacob for taking the time to leave us a 5-star-rating! Looking forward to seeing you upon your next visit.

Darrin Schritt on 01/25/2023

Had rivers edge “inspect” some broken springs on a front strut assembly on a lifted Tacoma that I was having difficulty determining the brand of. They were able to confirm that the springs were broken which I already knew but also determined which brand and for what size lift. It cost $165ish for the inspection which I felt was a little steep but all in all quite helpful in determining what brand was already in and I was able to find another brand that matched the size for a much cheaper replacement strut assembly. They however wouldn’t install customer supplied parts so I plan on using a different shop for the installation of the struts. Pretty good service but I felt they were not looking for ways to save me money on the vehicle. Overall I’m satisfied but not my favorite shop in town.

Shop Reply

Thank you Darrin for taking the time to leave us a rating! We're looking forward to seeing you again upon your next service.

Vito Mori on 01/12/2023

Great service and friendly people

Shop Reply

Thank you for the great review and thank you for trusting us with your Tesla.

justin kovach on 01/06/2023

Overall after all said n done I left with my car feeling happy and satisfied that my car is now running like new again! Car was cleaned inside and out looks new again!

Shop Reply

Thank you justin,Thank you for entrusting us with the care of your vehicule and for taking the time to recommend us to others. Your kinds words are greatly appreciated and we looking forward to seeing you again upon your next service.

T S on 01/01/2023

Power steering flush n a new house due to hole.

Shop Reply

Thank you so much T for taking the time to leave us a 5-star rating! Looking forward to seeing you upon your next visit.

Lynn Wiebe on 12/22/2022

You did a amazing and beautiful job on the wiring getting all back together again so that I could drive my vehicle I appreciate it so much thank you

Shop Reply

Thank you so much for the great review , we are glad you were very satisfied with the service on 2005 Chevrolet suburban.

Evan Palahicky on 12/13/2022

All around excellent work and great communication! I’m so glad I found them and will be sure to return in the future. Thanks!

Shop Reply

Thank you Evan for your kind review. We take pride knowing our customers are happy with the service provided. Looking forward to seeing you again upon your next visit with us.

Marcus Werstiuk on 12/05/2022

They were easy to deal with, and very well organized. They sent regular updates as I requested, and included a detailed report on everything they found including urgent items, medium risk items and things to be aware of. I'll definitely be going back if I ever run into any more issues.

Shop Reply

Hi Marcus, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking foward doing business with you again!

Mackenzie Stewart on 11/29/2022

Great service! Everyone was super friendly and Curtis did an excellent job with my diagnosis.

Shop Reply

Thank you very much Mackenzie for your kind review! Looking forward to assist you upon your next visit.

Ronan Daly on 11/21/2022

Super nice here! Quick maintenance and smooth booking and payment processes👍

Shop Reply

Thank You Ronan for your 5-Star Review !We are always here for you, complete the repair work necessary both efficiently and in a timely manner.We really appreciate you taking the time to write a review. Looking forward to seeing you again upon your next service with us.

Bob on 11/18/2022

Open friendly service. Thuro, informed diagnosis.

Shop Reply

Thank you Bob for your positive comment—we take pride in knowing our customers are happy with the service provided. Looking forward to seeing you again at our shop!

Chase T on 11/15/2022

I can't say enough good things about Rivers Edge! The quality of their services are second to none. The entire team of techs are incredibly well trained and committed to the growth of their knowledge. No matter what vehicle needs I have, I know I can trust the entire team to handle the work professionally and honestly. The service advisors and the management are equally as professional and also friendly. Every time I go to River Edge I'm welcomed as family. When I go to Rivers Edge, I know I will be welcomed with smiles and laughs and that the team is invested and interested in myself and my family. There's no where else that I would take my vehicle for servicing. Huge thanks to the entire team at River Edge. Keep killin it guys! 🙏🙌

Shop Reply

Hi Chase, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking forward doing business with you again!

Bonnie Kennedy on 11/04/2022

The service was done in a timely fashion and well done. I appreciated but declined due to time, the complimentary car wash. They did their utmost to reduce my costs and as a retired person that meant a great deal. Most recent visit- wonderful service- thorough, timely and accommodating.

Shop Reply

Thank you Bonnie for your review!

Heather Holzworth on 11/03/2022

Excellent Service Fair Pricing Great Staff

Shop Reply

Hey Heather! Great having you by the shop! Looking forward to seeing you again. Cheers, Rivers Edge Team

Heidi Ammundsen on 11/01/2022

Staff were friendly and helpful. Repairs got done in good time. Will definitely be coming back with any work I need done in the future.

Shop Reply

Hi Heidi, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking forward doing business with you again!

Ray on 10/14/2022

Came in with rad repair to be done. Waited 1 1/2 weeks to get in. Rad leaking, wanted to be sure it was rad hoping for easy repair. Cost $229 to tell me I had a hole in the rad then wanted to book another Appt to have it fixed for $1600.VW dealer quoted me $1200. When asked specifics of hours and labour costs said they didn't know but was $800. Rad costs were $400 plus tax, I can get one at Lordco for $275 Inc taxes. So wasted $229 to tell me what I told them that I had a rad leak and needed replacement and couldn't be fixed. Customer service Rep rude, basically telling me to do it myself when asked to explain the charges. So I will!! Beware over charging. Never heard of a $229 diagnosis on something they can plainly see and customer told them. Waste of my time and money, but they washed the car. Expensive car wash.

Shop Reply

Hey Ray Bruce here , I talked this over with the team and unfortunately we have to do a full cooling system inspection and test to verify that there are no other components failing and/or leaking. Fortunately it was only the radiator that needs to be replaced (as you had suspected). I fully understand you can purchase the part directly from a supplier cheaper then we will charge to install one and attach our 2 year nation wide warranty to . We base our prices on profitability , that way we will be here for the future to take care of our customers long term. Thank you for reviewing this and if you would like to discuss this further please reach out to me directly.

Tanya Gibbs on 10/14/2022

Bumper to bumper inspection The guys were helpful and friendly and accomidating. Dropping off early, picking up late. The report was easy to read and clearly laid out. Loved that I got an electric copy to review before having someone call. Even came a helped my after hours when I had trouble getting into the lock box. AND a shout out to whomever washed it. It looked grest afterwards and it was really dirt and covered with needles, leaves, and who knows what else after sitting for a year outside.

Shop Reply

Thank you for the great review , sorry about our lock box not opening and any hassle it caused.

Scott Stalker on 10/10/2022

They did a diagnostic on my transmission and gave me a detailed report. Unfortunately it's needs replaced they went above and beyond searching suppliers and auto wreckers to find me a transmission but there are none to be found 😭

Shop Reply

Thank you Scott for the great review , we really appreciate you taking the time to help us grow and I’m glad we met or exceeded your expectations.

Tammy Kozoris on 10/07/2022

Very knowledgeable and kind. Talked me through everything they were doing. Transparent and thorough.

Shop Reply

Thank you Tammy for your positive comment—we take pride in knowing our customers are happy with the service provided. Looking forward to seeing you again at the shop!

em. gadz on 10/04/2022

Desperately need your car cleaned/detailed? Have a long-haired dog that seemingly makes the car dirtier and dirtier by the day? Don’t think it’s worth paying to get your car cleaned? RUN don’t walk to Rivers Edge. I am in absolute awe. Although I’ve vacuumed and cleaned out my 2015 Crosstrek in the past, I just didn’t have the tools to get it cleaned RIGHT. I’ve been meaning to treat myself to a detail for quite some time so I called to book. Connor was so gosh darn friendly and booked me in impressingly quick (within days). I dropped off my car, and after a full-days worth of cleaning (trust me, it needed it) the car came back cleaner than I’ve seen it in YEARS. Seriously. It’s so clean that my friend asked me if they put new floor mats in my car. They didn’t. It was the 2015 original ones they came with. THAT CLEAN. Brody was a sweetheart who processed the paperwork so quickly, and I was out of there in no time. I cannot express how impressive this is; I HIGHLY recommend that you go to Rivers Edge to have your car detailed, but I also highly encourage Rivers Edge to never let that gem Riley go! All around phenomenal service and a great fricken job! Thanks guys!

Shop Reply

Thank you so much for such an outstanding review. Don’t worry Riley is not going anywhere and I agree he is a great detailer and also a great human being. And Our service team takes great pride in making sure our customers feel like friends and family. We really appreciate you taking the time to review us , without great clients like yourself it would be much harder to spread the word about our services.

Sebastian Boy on 09/27/2022

Excellent service! if you want something done right the first time this is the place to go I highly recommend

Shop Reply

Thank you Sebastian for your positive comment—we take pride in knowing our customers are happy with the service provided. We look forward to seeing you again at our shop!

Jason Smith on 09/15/2022

I trust Bruce and his team for quality repairs and getting the job done right.

Shop Reply

Thank you Jason . We're pleased to know you had a great experience with us.Your kinds words are greatly appreciated and we looking forward to seeing you again!

Perry Rosche on 09/12/2022

Knowable staff nice clean shop can do any automotive repairs needed computer coordinated booking and appointment system ...little pricey at times but quality repaire .

Shop Reply

Thank you Perry for letting us take care of your Dodge Ram pickup. I agree sometimes the price is a little higher then expected or maybe others but it’s money well spent and we will always be here to take care of you in the future.

Kevin Wolowski on 09/12/2022

I had a 1993 Izuzu Trooper in for a tune up and thought the $1600 invoice was rather excessive for the work performed on the vehicle. They also wanted to charge $296 to replace the alternator belt on his truck, so not sure what hourly shop rates are there but would guess somewhere are $250 based on that quote, so my wife declined that service as she was the one that took it in as I am out of town. Furthermore they said the vehicle could use a wheel alignment which she had just gotten the day before. In conclusion I was very unsatisfied with the services they performed on the vehicle and will definitely not be using their services in the future.

Shop Reply

Hi Kevin , I have left you a message to contact me directly to discuss this , I believe there is a miscommunication issue between us and your wife and you . We have a very detailed report on the repair and the inspection that was sent to you that should clarify these issues . As for the alignment we had no way of knowing you just had it done but my technician noticed during his road test and complimentary inspection that the steering wheel was off center so he recommended an alignment, if it was just performed we recommend you take it back to the shop that did it and ask them to straighten your wheel. As for the belt pricing it includes labour , parts , inspection of pullies and bearings and taxes not just labour . Please return my message so we can resolve this. Thank you Bruce Williams (owner)

Jessie Schofield on 09/01/2022

Very friendly and professional will use and recommend this business to family and friends

Shop Reply

Thank you Jessie for your kind review. We’re happy to know that you had a great experience at our shop and that we have met your expectations. Looking forward to assist you upon your next visit.

Jordan Gendron on 08/30/2022

Got to give a shout out to the team at River's Edge Services who gave exceptional customer service! I set up an appointment online and walked-in not fully understanding the need of AC servicing and had some doubts on whether it needed to be done or not. The customer service team helped walk me through the procedure and thoroughly answered all the questions I had. Got my AC serviced and it's working better than ever! Thank you Rivers Edge Services

Shop Reply

Hey Jordan, Thank you so much for taking the time to leave us this wonderful review! It was our pleasure to answer all of your questions regarding service on your vehicle, and we are so glad to hear you are happy with your visit. Looking forward to seeing you again in the future!

Mike Bartha on 08/26/2022

Big shout out to Riversedge, time and time again they keep our wheels moving, when there's a problem they have the solution. The staff and management's communication is always present and professional. Thanks from The Van Valve team.

Shop Reply

Hey Mike, Thank you to you and Van Valve for the continued business, we always appreciate your support - and thank you for taking the time to write us this review!

Matthew Gill on 08/21/2022

So far I've used Rivers Edge for an AC repair job, the staff were very friendly, accommodating and they were very upfront with the diagnosis and costs involved before commencing any work. I will return with future repairs (though I'd prefer they be few and far between).

Shop Reply

Hey Matthew, We are ecstatic to hear you had such an amazing first experience at our shop! Looking forward to seeing you again in the future.

colleen henderson on 08/12/2022

Great customer experience. They applied ceramic coating on my Tesla and took extra care in the vehicle. Spent time going over everything and the maintenance. They went above and beyond what I expected. Good job guys. They have a great team there.

Shop Reply

Thank you so much colleen for taking the time to leave us a review, it is very much appreciated by us. I would also like to say thank you so much for the kind words. Looking forward to assist you upon your next visit at our shop.

Hope Farm on 08/10/2022

I diagnosed and found a leak on my wife's car's coolant outlet. Asked River's edge to doing an inspection and replace said part. Asked to order part prior to bringing car in so it would be there. They diagnosed and confirmed it was in fact the part I said. They said unfortunately it would take 2.6 hours to change the four bolts on the part and would have to do it tomorrow. As we live out of town an hour I asked to just give me the part and I'll do it at home. A 30 minute job of replacing the part and unfortunately they have the wrong part. When called to make things better and get a new part I was told backyard DIY people are not the customers they want. Extremely disappointed. We were looking for a new shop for our farm business as our old mechanic finally retired. Spending $439 and several hours just to be talked to in a condescending manner when the wrong part was ordered is a bit dishearting. Was hoping for better from such a nice looking shop.

Shop Reply

Hi Hope farms , I'm very sorry you had this experience at my shop , this sounds very out of character for my staff. I would love to discuss this in person with you to try and understand and rectify your experience. Please reach out to Bruce if you will be willing to discuss this . Thank you

Gordon Louie on 08/09/2022

Very nice people there 👍 👏

Shop Reply

Thank you Gordon for your great rating! We're looking forward to seeing you again upon your next service.

Liw Rekooh on 08/09/2022

Got an appointment quickly, diagnosed quickly, was back up and running in a couple of days. Great communication with no surprises at payment time. The taxi voucher was a nice bonus. Having just moved to PG, I am glad to have found a great shop for all future maintainence and repairs.

Shop Reply

Thank you very much Two for your kind review! Looking forward to seeing you again at our shop.

Benjamin Stewart on 08/08/2022

I think the POS system and the inspection for 416$ was good, I apperceive of this. But I did the compression test 160 on each cylinder and was nothing with a dead engine or top end. I final found a way to install the part I brought to your shop to put in "Crankshaft sensor" 22$ part and fixed all the issues once I relearned the part. No codes now and runs very good. Not bad for a Penny computer guy. I will come again anther time, but a bit disappointed I solved the problem not the shop.

Shop Reply

Hello Benjamin Stewart, thank you for your review. We are sorry to hear your experience at our shop didn't totally reach your expectations. If you wish to discuss further your service-experience, you can contact us at (250) 562-5999.

Eric Thomas on 08/08/2022

Great service here. Very professional environment. Very honest and upfront with the work needing done. Would definitely use again and definitely recommend. I had my AC serviced, and very happy with the outcome!

Shop Reply

Thank you so much Eric for your positive comment—We take pride in knowing our customers are happy with the service provided. We look forward to seeing you again at our shop!

Mike Erbe on 08/04/2022

Fast and friendly service. Good communication with email updates on diagnosis.

Shop Reply

Thank you so much Mike for your positive comment—We take pride in knowing our customers are happy with the service provided. We look forward to seeing you again at our shop!

Cathy Alfstad on 07/22/2022

Totally impressed with the work and service provided.

Shop Reply

Thank you Cathy for your kind review. We’re happy to know that you had a great experience at our shop and that we have met your expectations.

Beccy on 07/19/2022

Overall, I was quite unhappy with my experience at River’s Edge Services. I went to them already knowing what the problem was with my vehicle, as I had it diagnosed elsewhere: I needed the daytime running module replaced. Unfortunately, there was a breakdown in communication, and I ended up paying over $200 to get the same issue diagnosed again. When I made the appointment, I was under the impression that they would be fixing it. I feel as though I explained my problem clearly at the start, and felt that I was not listened to by the men at the front desk. I would not suggest going to River’s Edge Services unless you are very competent in car maintenance – otherwise I think you may not be given the service you expect and deserve. The other upsetting issue is that I was quoted an amount for the DRL replacement by both River’s Edge Services and another shop, and River’s Edge quote was $800 more than the other place. I’m not sure how they justify this, but I will not be returning!

Shop Reply

Hi Beccy, I am sorry to hear you are feeling unhappy about your experience at our shop. However, it is our policy at River's Edge Services to diagnose all of our Client's concerns ourselves so that we may guarantee that we will fix the problem correctly the first time. Especially when it comes to electrical issues. I cannot speak for the other shop that quoted you, but we always recommend replacement of electronic modules with OEM grade parts, as we have seen in our experience that after-market modules are not built to the same standards as the original manufacturer. If you would like to discuss this further, please feel free to contact Bruce at 250-562-5999.

Shane Hick on 07/13/2022

Great job diagnosing the issue with my truck.

Shop Reply

Hi Shane, thank you for sharing your experience with us. It is an honor that you trust us with your 2018 Chevrolet silverado 1500 . We're looking foward to doing business with you again.

Annie on 07/12/2022

Good work, was quick and simple. They were able to get me in even though I was nearly an hour late for my appointment. Was very expensive though.

Shop Reply

Thank you for your great review Andrea and thank you for trusting us to diagnose and repair your 2018 Honda civic. Yes it is unfortunate that A/C repairs have gone up due to the price of the refrigerant (tripled from last year) we have to purchase to complete the repair. All of our supplies have had a significant increase that is out of our control. We look forward to doing business with you in the future. Thanks again

Lateef Quadri on 07/11/2022

Radiator change. Perfect experience. The team where really wonderful in giving me updates with regards to my vehicle. I will definitely go there again.

Shop Reply

Hi Lateef, thank you for sharing your experience with us. It is a real pleasure to read your kindly review. We're looking foward to doing business with you again.

Shawn Turnbull on 07/07/2022

Great service, friendly, knowledgeable staff. Inspection results are very transparent and trustworthy. Will be coming back for future auto repairs.

Shop Reply

Hey Shawn! Thank you for taking the time to write us a review. We are so happy to hear we were able to give you a transparent and trustworthy experience! Looking forward to seeing you again! -Veronica at RES

C V on 06/16/2022

Excellent service! Very helpful and responsive. I would highly recommend!

Shop Reply

Hey Cory! It was great having you and your Ford Escape in the shop! We are super stoked to hear you had a great experience with us! We look forward to seeing the two of you again! -Rivers Edge Services Team

patricia miles on 06/15/2022

First time trying Rivers Edge, and it started and ended with a friendly greeting and great customer service.

Shop Reply

Hey Patricia! So happy to hear this! We are always excited to have new community members drop by and try us out, and we are even more excited when we hear we provided you with a great experience! We look forward to seeing you and your Ford Freestyle again soon! -Rivers Edge Services Team

Wayne C Edwards on 05/31/2022

Kind of a minor issue, just hard to get at. Dealer argued with me about what the REAL problem was and told me $2,500 labor plus about $10K for a used engine from the wreckers plus all the taxes etc. These guys at Rivers Edge actually listened to what I had to say was the problem, Curtis verified I was right (broken exhaust valve) and fixed it, also did an oil & coolant change, spark plugs plus a new serpentine belt, for for just over $5K including taxes. When it was returned to me the car had been washed and vacuumed - NICE. A BIG 5 Stars to Wayne & Curtis on a long job well done.

Shop Reply

Hey Wayne! We are always appreciative of when someone leaves us a review, and this one is above and beyond. Thank you. We are more than happy to have been able to provide you, and your Kia with a great experience. We will pass along the awesome review to Wayne and Curtis! -Rivers Edge Services Team

6atWestLake Chris Hunter on 05/18/2022

Great, friendly diagnosis. Tesla model 3.

Bill Painchaud on 05/17/2022

Greetings…I wanted to share my experience with River’s Edge Auto Service…On a road trip from out of town…pulling a Cargo Trailer…I notice a noise coming from the rear end…River’s Edge was highly rated Auto Service to get work done…I’m an retired H-D Mechanic and suspected perhaps the pinion bearing in the diff…River’s Edge went for a test drive and then put it the hoist and Pat the Mechanic put his ear to it and zeroed it to the inner Pinion bearing…I didn’t want a band aid patch job…do it right and they did…Brody on the front counter ordered the Parts…Pat did the Re&Re…and with the high mileage I said to change the Crown and Pinion gear set…all bearings and seals…they even provided a detailed description of repair…included about 8 sequential photos of disassemble…on the bench…new parts being installed…then 8 sequential photos of assembly…included the specs of pinion pre-load…backlash…and also a photo of gear mesh pattern on Crown and Pinion…now a lot of shops will tell you what parts they replaced…but don’t go into this level of detail…I pulled wrenches 🔧 for 40 years and was very impressed with their whole presentation of inspection…I even looked at the failed bearing myself…Pat was right…it was the inner Pinion Bearing…From the front Counter to Shop Service…From drop off to picking a washed truck…River’s Edge the complete package…and would highly recommend your Auto Service needs with Bruce and his excellent staff…Thanks again…River’s Edge…Sincerely…William Painchaud

Shop Reply

Hey Bill! WOW! Thank you for taking the time to write this detailed review for us. It was genuinely a pleasure to give you a hand, Bill! We hope that if you ever drop by PG again you'll come say hello! Take care, and all the best on your travels! -Rivers Edge Team

Catherine Hendry on 05/13/2022

Quite impressed with the excellent customer service and accommodating nature of this business. Car is looking and running great and the estimate was accurate - no surprises

Shop Reply

Hey Catherine! Great having you and your Honda CR-V in the shop last Wednesday! We are glad to hear we were able to provide you with such a great experience. We'd love to know what else we could have done to make it a 5-star experience? - Rivers Edge Services

Jonathan Southwick on 05/11/2022

Rivers Edge far exceeded my expectations which is rare in this day and age. I brought my truck in with some issues a day earlier than my appointment because I worked the next day . They brought my truck in the day before my appointment and had it diagnosed and a quote made up for the work that needed to be done. Mitch ( Tech ) had my truck fixed and running perfectly before noon the next day . I got it back with a complimentary wash done, completely fixed and all for the exact price I was quoted no more no less. It’s been a long while since I have been this impressed with a service department and it’s nice peace of mind to have a knowledgeable tech I trust. Thanks Mitch, Brody and the rest of the crew at Rivers Edge.

Shop Reply

Hey Jonathan! Thank you, your words mean so much. It was a pleasure getting your F-150 in the shop and handing it back to you all fixed up and ready to hit the road! We'll let Mitch and Brody know about your review! Thanks again, and we can't wait to have you back! -Rivers Edge Services Team

Jared Nelson on 05/06/2022

Quoted me almost 200$ more than other places for an alignment. Nice people not good prices.

Shop Reply

Hi JN , unfortunately we at Rivers Edge Services don’t price our services in hopes to find other work to upsell customers. Our highly trained and highly experienced technicians always go the extra mile to add value to every customer. Included with any of our services is a digital courtesy inspection as well as digital pictures of the process of the service they are performing, your vehicle returned to you washed vacuumed and wiped down as well as a 2 yr 40000km warranty on everything we do. It’s unfortunate that our price warranted a 2 star review from you , I would be happy to refer you to other shops that are more in your price range. Thank you for the opportunity to give you a quote Bruce williams (owner)

Graham Wiens on 05/02/2022

Had my truck in the shop in only 3 days from when I called and finished on the Monday after a long weekend. If you're shift work or self employed this isn't a hard choice to use rivers edge.

Shop Reply

Hey Graham! It was great having you come by the shop! :) So happy we gave ya a five-star experience! We'd love to know what made it so great! -Rivers Edge Team

David Fogarty on 04/09/2022

Awesome service.

Shop Reply

Hey David, It was a pleasure seeing you and working on your Ford F-150. Looking forward to seeing you by the shop again! -Rivers Edge Team

ghelo arboleda on 02/28/2022

Maybe it was just a misunderstanding? But the last time I went here for a rotor and brake job, I was schedule a week away because they were pretty busy. When the day came, they inspected/diagnosed the car and I was told I'll need to book another schedule (another 1 week waiting) for the actual fixing of the car (frontend rotor and brake pad change). So all in all 1 week for diagnosis and another 1 week of waiting for the actual job. I went to another shop in the city and they we're able to fix my issue in a day.

Shop Reply

Hey Ghelo, I am sorry to hear that you did not have a great experience with us. We always strive to give our customers the best experience possible. Please feel free to give us a call and speak with our Owner, Bruce (250-256-5999) as we'd like to make things right. -Veronica

M Games on 02/28/2022

Never good when you have to get a vehicle serviced, but these guys make it as painless as possible. I've compared their prices with people in the industry I trust and been told everything looks fair. Their reports are comprehensive and communication is clear. I've had to change some plans and they were flexible. What else can you want? They've worked on my ride several times

Shop Reply

Hey there! You've made our day! We understand how frustrating it can be to have something go wrong with your vehicle. We always strive to do our best to remove any stress off of our customer's shoulders so that all you have to worry about is when you get to hop back into your ride. Thank you for taking the time to leave us a review, we look forward to seeing you again! -Veronica at Rivers Edge Services

Shannon Boyle on 02/12/2022

Had a great experience with the guys at rivers edge, really fast and polite service. A friend recommended them to me and I be passing along the recommendation. Thanks guys!

Shop Reply

Hey Shannon! It was a pleasure having you and your Ford in, and we are happy yo have been able to assist you with your power steering concern! :) Thanks for taking the time to leave us a review, and for passing along the recommendation! We look forward to seeing you again! -Veronica at Rivers Edge Services

Gavin Bajwa on 02/04/2022

Suggest not to go there if you want to save your money, go somewhere else. Had very bad experience with them never going back again. These guys just rip of the customers. Two weeks ago I visited to fix up my car which they fixed it and gave surety to me that its properly fixed. But after two weeks that problem happened again and I visited them to get it fix. They say we have to start over again doing the full inspection. Like what’s the point of full inspection if it was already inspected just two weeks ago as I paid $230 to these guys just for the inspection and rest of the labour cost was separate. I understand the labour cost and I am not denying to pay it but paying $230 for the inspection again is such a foolish thing, it’s totally ripping off. The guy on the front desk was so rude he said our mechanics don’t work for free and I want to tell him my money isn’t growing on trees I work hard for it.

Shop Reply

Hi Gavin it’s Bruce the owner of Rivers Edge Services. I believe there is a huge communication/ language barrier that both sides could not get past. The first time you came in we diagnosed a large clunking noise and found a sheared off lower rear shock bolt and repaired it for you. Now you have another noise from underneath the vehicle and my service advisor explained to you that if it’s the same noise or something we did that it would be no charge but if it’s something different we have to charge to inspect to find the problem. I would like to reach out to you by phone and try to explain this better for you, please let me know when would be a good time to call you.

Tom Davalovsky on 01/24/2022

They where helpful over the phone answering my questions

Shop Reply

Thank you Tom Davalovsky, for your positive comment—we take pride in knowing our customers are happy with the service provided. Regards

Grace Kelly on 01/24/2022

Amazing service, helpful and knowledgeable mechanics. Fairly priced and professional, will be coming back with any car maintenance needs.

Shop Reply

Awe Grace, You've just made our day! Thank you so much for taking the time to leave us feedback on your recent experience with us! We are really happy we were able to provide you with a five-star experience! We look forward to seeing you and your Ford again soon! Cheers, Veronica at Rivers Edge Services